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Senior Customer Experience Designer
CIBER, Inc.
Harrisburg, PA, USA

Essential Duties and Responsibilities:

  • Act as an advocate for customers and users.
  • Excellent understanding of user experience design for the Web and browser-based applications, demonstrable design skills, and ability to show relevant work.
  • Experience planning and conducting user research, system concept design, usability testing, and requirements definition.
  • Experience in user-centered design process, information architecture, and solid interaction design skills.
  • Understanding of contextual design theory and experience applying contextual design methodologies in practice.
  • Generate designs based on principles from usability, visual design, interface design and other relevant theories. Candidate must be able to present and/or demonstrate examples of their work.
  • Awareness and understanding of latest user interface and information architecture trends.
  • Apply usability engineering methods to establish user requirements, test design solutions, and evaluate product implementation.
  • Experience organizing and writing content for the web.
  • Experience with web marketing.
  • Understanding of dimensions associated with user adoption of web-based products and services.
  • Develop new approaches to complex design problems.
  • Write and illustrate complete feature and product design specifications.
  • Distill complex business needs into designs, wireframes and HTML mockups, usability requirements, flow charts or use cases, and functional requirements.
  • Working knowledge of HTML, JavaScript or basic Web development tools such as Macromedia Dreamweaver for prototype creation.
  • Knowledge of graphic design tools such as Adobe Photoshop or Macromedia Fireworks.
  • Proven ability to work and coordinate with multiple groups, including business owners, product managers, creative designers, usability engineers, software developers, and business management.
  • Experience partnering with technology on design feasibility.
  • Experience presenting ideas and concepts to cross-functional teams for validation and buy-in and incorporate feedback appropriately.
  • Participate in all phases of the product development life-cycle.
  • Willingness to work with Customer Experience team to evolve internal design process.
  • Assist in development of web-based standards, guidelines, and conventions.

Knowledge, Skills and Abilities Required:

  • This job requires a willingness to travel.
  • The right candidate will be highly collaborative with excellent organizational skills, strong communication and people skills and the ability to manage multiple ongoing projects.
  • Flexibility, patience, and a willingness to accept criticism as some projects may involve continual changes and updates.
  • Excellent written and verbal communications skills.
  • Excellent interpersonal skills.
  • Ability to adapt to a fast changing environment and multitasking assignments.
  • Ability to juggle tasks and prioritize work effectively and efficiently.
  • Ability to approach problems with a sense of ownership, enthusiasm and innovation.
  • Must be a team player and have a positive, customer service attitude.
  • Willingness and commitment to learn new technologies and technical skills for use in support of client server or web-based systems.
  • Actively pursues self development in current and new web and marketing technologies.

Maria Marcella
Account Manager
CIBER, Inc.
(717) 691-5500, x111
(717) 215-3969 (cell)
mmarcella@ciber.com

www.ciber.com

Received: 08-Feb-06

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