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Medlock et al., 2002

Medlock, M. C., Wixon, D., Terrano, M., Romero, R. L., & Fulton, B. (2002). Using the RITE method to improve products: A definition and a case study. Proceedings of UPA 2002.
http://download.microsoft.com/download/5/c/c/5cc406a0-0f87-4b94-bf80-dbc707db4fe1/mgsut_MWTRF02.doc.doc

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