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Director of User Experience
Chicago, IL, USA

Experience: 7+ years
Status: Permanent Full Time
Salary: Competitive
Travel: As Needed
Category: Consulting/Agency/Professional Services


Lead, set vision, and elevate the overall operations of the Central Region User Expereince Team.


  • Managing the operations of the IA, User Research and Insights communities within the User Experience group.
  • Maintain a contractor network for IA, User Research, Interaction design.
  • Insure overall community and Discipline team health.
  • Manage overall hiring, career path management, reward and recognition plans.
  • Manage overall firing, disciplinary plans working with ECD and Hr.
  • 50% billable.
  • Establish philosophies and methodologies for delivering User Centric Design solutions.
  • Support all business development as it relates to User Expeirence needs - either hands on or through delegation.
  • Advocate on projects and within solution development for target audiences' needs and other motivating factors and translate them into concepts for compelling interactions and experiences.
  • Collaboratively inspire the development of scenarios, navigation models, and prototypes for demonstration of concepts to clients.
  • Monitor, elevate and continue developing and documenting detailed information architecture and interaction designs for highly interactive interfaces to support marketing strategy, brand strategy, and desired user behaviors.
  • Lead and/or participate in immersive user research, concept testing, and usability testing.
  • Drive innovation, elevate quality, and establish benchmark work for clients ding.


  • Degree in a related field, such as human-computer interaction, visual design, product design, interaction design, or technical communication.
  • 7+ years experience developing interactive products.
  • Demonstrated expertise in consumer or B2B eCommerce, software application interfaces, and/or interactive marketing - must include creating transaction-oriented interfaces.
  • Demonstrated ability to work with templates and content management systems.
  • Demonstrated experience leading and/or observing user research and usability testing and in translating results into design decisions.
  • Demonstrated ability to document designs in scenarios, workflows, site architectures, interaction notes, and page template/wireframe formats. Use case and functional requirements development preferred.
  • 2+ years business development experience.
  • Strong user-centered design orientation.
  • Strong team collaboration and facilitation skills.
  • Proven ability to run a group larger than 5 people.
  • Attention to detail.
  • Excellent oral and written communication and presentation skills.
  • Experience in a client services environment.

More info and application instructions:

Received: 23-Aug-05