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User Researchers / Usability Analysts
State Farm Insurance
Bloomington, IL, USA

The User Centered Design and Research Group at State Farm Insurance is seeking candidates to fill multiple positions for a growing team of existing UCD professionals. In this role you will be responsible for designing and conducting user research for a wide range of software and non-software products; including, applications used by our customers on statefarm.comŪ and business tools used by our sales force and employees for the purpose of selling and maintaining insurance and financial services products. In addition, you could be asked to evaluate and provide input into IVR systems, business processes, and hardware and software purchase decisions. You will collaborate with other UCD practitioners, software developers, and business leaders across the organization. State Farm continues to work hard to be our customer's first and best choice and is a company that recognizes that UCD is paramount to accomplishing this goal.


The skills required for the position are typically associated with an advanced degree in Human Factors, Experimental Psychology, Cognitive Psychology, or related field. Ideal candidates should have:

  • Excellent research skills including the ability to analyze large and small sample quantitative and qualitative data sets.
  • 2-3 years performing research on user issues for software development in a laboratory setting, online, and in the field.
  • Experience supporting UCD in a large corporate environment is a plus.

Key Job Responsibilities

  • Meet with internal and external clients to identify usability research questions, design and conduct studies, and communicate results to interdisciplinary project teams.
  • Conduct user analysis which will drive the design process using techniques such as ethnography, interviews, and surveys.
  • Conduct rapid iterative usability testing to improve product designs early in the design cycle.
  • Work with business partners to create conceptual designs based on user data.
  • Perform post-development usability testing to determine whether finished products have met business and usability objectives and inform designs of future releases.
  • Translate research findings into design recommendations.
  • Brainstorm with project teams to understand business and technical constraints.
  • Utilize statistical analysis packages (SAS, SPSS, etc.) to perform analyses when appropriate.
  • Develop innovative strategies to answer usability research questions with limited resources.
  • Stay current on UCD issues and literature.

About State Farm

As the # 1 insurer of automobiles and homes in the United States, State Farm Insurance has been helping people manage the risks of everyday life and recover from the unexpected since 1922. Today, State Farm Insurance CompaniesŪ is one of the 50 largest corporations on the Fortune 500. State Farm's 17,000 agents and 68,000 employees serve over 76 million auto, fire, life, and health policies in the United States and Canada, and more than 1.8 million bank accounts. Our success is built on a foundation of shared values, quality service and relationships, mutual trust, integrity and financial strength.

We offer a competitive salary and benefits package including but not limited to:

  • Time off for holidays, vacation, personal time, illness, and more
  • Medical, dental, and vision plans
  • 401k and fully funded Retirement Plan
  • Tuition aid reimbursement
  • Flexible work arrangements
  • Free membership to State Farm's activities association

This position is located at our corporate headquarters in Bloomington, IL which is centrally located two hours from Chicago, St. Louis, and Indianapolis.

How To Apply

Send resume to: Rodney Litwiller, Human Resources Representative, State Farm Insurance Cos., rodney.litwiller.gho5@statefarm.com.


Received: 04-Feb-08