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Sr. User Researcher / Usability Engineer
Symantec Corporation
Mountain View, CA, USA

Job Duraction: Full Time

What is Symantec?

Best known for Consumer (Norton brand) and Enterprise products (Symantec and Veritas brands), the company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, storage, compliance, and performance. Headquarters in Cupertino, California (Silicon Valley), operations in 40 countries.

Who are we seeking?

Bright, driven team players with excellent communication and organization skills and a love of juggling multiple projects and learning new things. Preference given to seasoned applicants (5+ years) with experience in large enterprise, security, system administration, network and/or storage products. Must love doing research. All positions require some travel. Symantec is an equal-opportunity employer.

What is the group like?

The User Research group is a growing department with strong company support providing usability testing and user research to Consumer and Enterprise. We conduct a wide variety of research methods throughout the product cycle, with a growing emphasis on basic research with customers. We are part of the centralized User-Centered Design group including UI Designers and Graphics.

Job Duties:

  • Plans, develops and conducts user research
  • Collects, analyzes and interprets user and user task data
  • Writes reports and makes presentations
  • Develops research strategy and long-range plans
  • On Enterprise/Consumer products, web-sites and web applications
  • At different points in product development, from gathering requirements, to working on concepts, mock-ups, prototypes, through running code and already released products
  • Works with minimal supervision on multiple projects, including projects with multiple phases over long time-spans (3 - 18 months)
  • Understands and applies UCD principles, theories and concepts; works collaboratively with other UCD professionals; promotes user research throughout the company

Experience and Qualifications:

  • Has broad, hands-on experience in many techniques, including: usability testing, surveys, cognitive walkthroughs, expert/heuristic reviews, persona/profiles, card sorting, focus groups, customer site visits, and more
  • Has previous experience in large enterprise software, system administration, networks, security, storage, availability, compliance, and performance
  • Has proven track record of different kinds of research over the product life cycle
  • Bonus skills: prototyping, statistics (SPSS, SAS, other), participatory design, experience supervising / training junior staff

Education:

  • Degree in Human Factors, HCI, Cognitive Psychology, or related discipline
  • 5-7 years industry experience with B.A./B.S. degree
  • 3 - 5 years industry experience with Ph.D. degree.

Contact:

Send Word resume to: Maria O'Connor, Maria_OConnor@symantec.com

www.symantec.com

Received: 02-Aug-07

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