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Director, User Center Design
Symantec Corporation
Mountain View, CA, USA

Work that matters. It's what we do at Symantec. Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. In essence, we protect the free flow of information in a connected world. As the fourth largest independent software company in the world, Symantec has operations in more than 40 countries with 475 out of Fortune's global 500 companies using our solutions.

People look to us to safeguard the integrity of their information, ensuring it is secure and available. Achieving this ambitious goal is only possible through the combined efforts of the innovators and visionaries that Symantec continuously attracts. Symantec draws the very best people with a variety of backgrounds, experiences and perspectives and provides them with a work environment where uniqueness is valued and empowered. The creative people we attract help define the spirit of innovation at Symantec.

This position will report to the Vice President Shared Engineering Services and will be located in Mt. View, California.


  • Responsible for providing strategy direction for User Research, User Interface and Graphic Design departments (also known as User Centered Design).
  • Mentor technical proficiency of User Centered Design.
  • Anticipate and makes significant changes to improve products and/or department processes.
  • Responsible for setting and achieving department goals through strong leadership and department strategy.
  • Establish annual budget and manage projects and programs against it.
  • Act as User experience strategy visionary for Symantec.


Leads the operations and activities of a major functional area, recommending strategy. Requires in-depth functional knowledge and thorough company knowledge. Requires cross-functional communication and negotiation. Makes decisions and implements policies that affect areas of the company outside their own functional area. Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives.


Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible factors. Exercises judgment in developing methods, techniques and evaluation criteria for obtaining results. Ensure budgets and schedules meet corporate requirements. Decisions will have a serious impact on the overall success of functional, division, or company operations.


  • Comfort around higher management
  • Composure
  • Decision quality
  • Intellectual capability
  • Peer relationships


May report to the Sr. Director or directly to the VP. Has several Manager/Snr. Manager level direct reports.


Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers.


MS/MBA/MA degree or equivalent related experience.


  • 12+ years
  • Excellent command of User Experience methods (across research and design)
  • Excellent problem-framing skills
  • Excellent team leadership skills
  • Excellent verbal and written skills
  • Strong sense of process and the ability to innovate on process tools and conventions
  • Ability to work collaboratively on multi-disciplinary teams.


6-8 years of direct supervision highly desireable.

Interested candidates should reply to Maria_OConnor@symantec.com.

Received: 15-Aug-07



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