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User Experience Researcher
Visto Corporation
Redwood Shores,CA, USA

Job ID#: 06.01.05

About Visto Corporation:

Founded in 1996, Visto Corporation is opening up wireless email and PIM solutions to all levels of users by providing the broadest and most open solution that works with all intelligent devices and leading email solutions from personal to enterprise. The service operates in the United States, Canada, Germany, Italy, Spain, and elsewhere.

Redwood City, California-based Visto offers its service through mobile operators, including: Cingular, TELUS Mobility, KPN, Manitoba Telecom Services, Nextel Communications, Rogers Wireless, and Vodafone Global.

Visto holds over 20 patents worldwide relating to the storage, access, translation and synchronization of data, all technologies necessary for easy, secure mobile data access.

For more information: www.visto.com

Description:

As a member of the User Experience team at Visto, the candidate will be responsible for assisting Visto's Senior User Experience Researcher with a variety of usability research activities: Writing test plans and reporting results, executing user studies employing a variety of usability methodologies, data logging, participant recruiting, and lab management and set-up. The candidate would gain valuable experience by working closely with our existing usability, design, and product development staff. This is an entry-level position. Flexibility to travel for remote studies is required.

Keys to success:

  • Working across disciplines with Design, Product Marketing and Development teams
  • Strong ability to work collaboratively pro-actively and independently with minimal supervision
  • Passion for working with new technologies and complex systems
  • Cross-cultural communication and social interaction skills are a must

Responsibilities include:

  • Executing user studies employing a variety of usability methodologies
  • Publishing study findings and presenting findings to project stakeholders
  • Identifying, prioritizing, tracking, and managing the resolution of usability issues
  • Assisting with user studies to include, but not limited to, team projects, data logging, participant recruiting, and lab management and set-up
  • Activities will include usability testing and research, writing study plans and reports, creating highlight tapes, presenting key findings to teams and accompanying/assisting usability staff on remote research projects
  • This position is full time, on-site at our Redwood Shores office
  • Occasional travel to test locations is be required

Educational requirements:

  • Degree in Experimental Psychology, Cognitive Psychology, Human Computer Interaction or Human Factors, or other related discipline with a solid foundation in research design using quantitative and qualitative measures

Required skills & experience:

  • Minimum of 1 to 3 years experience conducting usability in a professional environment
  • Knowledge and experience with using a variety of user research methods and activities
  • Knowledge of and experience with software applications, web applications, and web sites
  • Experience working with video editing products, digital imaging products and setting up equipment in lab
  • Highly organized
  • Ability to produce results quickly
  • Strong writing and communication skills
  • Ability to interact well with a variety of personalities

Bonus points for:

  • Fluency in Spanish, French, German, Italian, Japanese
  • Experience conducting research on wireless PDA/mobile software
  • Experience working with Windows Mobile, Symbian, Palm OS, and J2ME environments

For immediate consideration:

Visit our Careers page at www.visto.com and submit your resume.

Received: 20-Jan-06

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