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Atwood et al., 1996

Atwood, M. E., Gray, W. D., & John, B. E. (1996). Project Ernestine: Analytic and empirical methods applied to a real-world CHI problem. In Rudisill, M., Lewis, C., Polson, P. B., & McKay, T. D. (Eds.), Human-computer interface design: Success stories, emerging methods, and real-world context, 101-121. San Francisco, CA: Morgan Kaufmann Publishers.

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