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Bardram, 1997

Bardram, J. E. (1997). Plans as situated action: An activity theory approach to workflow systems. Proceedings of ECSCW 97, 17-32. Dordrecht, The Netherlands: Kluwer Academic Publishers.
PDF: http://www.daimi.au.dk/PB/525/PB-525.pdf
CiteSeer: http://citeseer.ist.psu.edu/bardram97plans.html