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Bevan et al., 2002

Bevan, N., Claridge, N., Maguire, M., & Athousaki, M. (2002). Specifying and evaluating usability requirements using the Common Industry Format: Four case studies. Proceedings of IFIP 17th World Computer Congress, August, 25-30, 2002, Montreal, Canada, 133-148. Dordrecht, The Netherlands: Kluwer Academic Publishers.
PDF: http://www.usability.serco.com/papers/WCC_CIF_paper.pdf

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