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Chignell & Valdez, 1992

Chignell, M. H. & Valdez, J. F. (1992) Methods for assessing the usage and usability of documentation. Proceedings of the Third Conference on Quality in Documentation, 5-27. Waterloo, Ontario: The Centre for Professional Writing, University of Waterloo. http://anarch.ie.utoronto.ca/publications/waterloo/.

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