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Gery, 1995

Gery, G. J. (1995). Attributes and behaviors of performance-centered systems. Performance Improvement Quarterly, 8, 1, 47-93.
PDF: http://www.cpt.fsu.edu/PIQContents/Gery.pdf
PDF: http://www.gloriagery.com/articles/Gery_Attributes_and_Behaviors.pdf.

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