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Gray et al., 1990
Gray, W. D., John, B. E., Stuart, R., Lawrence, D., & Atwood, M. E. (1990). GOMS meets the phone company: Analytic modeling applied to real-world problems. Proceedings of INTERACT 90. Amsterdam, The Netherlands: North-Holland. Reprinted in Baecker, R. M., Grudin, J., Buxton, W. A. S., & Greenberg, S. (Eds.) (1995), Readings in human-computer interaction: Toward the year 2000, 634-639. 2nd ed. San Francisco, CA: Morgan Kaufmann Publishers.
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