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Gray & Salzman, 1998a

Gray, W. D., & Salzman, M. C. (1998a). Damaged merchandise? A review of experiments that compare usability evaluation methods. Human-Computer Interaction, 13, 3, 203-261.
http://www.hfac.gmu.edu/~gray/pubs/papers/Gray&Salzman98_HCI.html

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