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Grudin & Pruitt, 2002

Grudin, J., & Pruitt, J. (2002). Personas, participatory design and product development: An infrastructure for engagement. Proceedings of PDC 2002, 144-161. Palo Alto, CA: CPSR.
PDF: http://research.microsoft.com/research/coet/Grudin/Personas/Grudin-Pruitt.pdf

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