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Hammond et al., 2002

Hammond, J., Gross, T., & Wesson, J. (2002). Usability: Gaining a competitive edge. Proceedings of Stream 9 of the 17th IFIP World Computer Congress, August 25-30, 2002, Montreal, Quebec, Canada. Dordrecht, The Netherlands: Kluwer Academic Publishers.
Publisher's Page: http://www.wkap.nl/book.htm/1-4020-7187-6
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