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Hughes et al., 2000

Hughes, J. A., O'Brien, J., Rodden, T., & Rouncefield, M. (2000). Ethnography, communication and support for design. In Luff, P., Hindmarsh, J., & Heath, C. (Eds.), Workplace studies: Recovering work practice and informing system design, 187-214. Cambridge, UK: Cambridge University Press.

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