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Mahajan, 2003

Mahajan, R. (2003). A usability problem diagnosis tool: Development and formative evaluation. Master Thesis. Blacksburg, VA: Virginia Polytechnic Institute and State University.
PDF: http://scholar.lib.vt.edu/theses/available/etd-06182003-112543/unrestricted/Reenal_Mahajan_Thesis.pdf

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