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Shum, 1991

Shum, S. (1993). QOC design rationale retrieval: A cognitive task analysis and design implications. Technical Report EPC-1993-105. Cambridge, UK: Rank Xerox.
PDF: http://kmi.open.ac.uk/people/sbs/docs/SBS-DR-Retrieval-1993.pdf
PDF: http://www.xrce.xerox.com/Publications/Attachments/1993-105/EPC-1993-105.pdf

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