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Slaughter et al., 1995

Slaughter, L., Norman, K. L., & Shneiderman, B. (1995). Assessing users' subjective satisfaction with the Information System for Youth Services (ISYS). Proceedings of the Third Annual Mid-Atlantic Human Factors Conference, 164-170. ftp://ftp.cs.umd.edu/pub/hcil/Reports-Abstracts-Bibliography/95-09html/95-09.php.

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