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Gould & Lewis, 1985
Gould, J. D., & Lewis, C. (1985). Designing for usability: Key principles and what designers think. Communications of the ACM, 28, 3, 300-311. Reprinted in Baecker, R. M., & Buxton, W. A. S. (Eds.) (1987), Readings in human-computer interaction: A multidisciplinary approach, 528-539. San Mateo, CA: Morgan Kaufmann Publishers.
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